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Privacy Policy

Last updated: September 2026

Behind the Box respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or use our packing and fulfilment services.

1. Information we collect

The types of personal information we may collect include:

  • your name;

  • business or company name;

  • email address;

  • phone number;

  • billing and business address;

  • information you provide when requesting a quote or contacting us;

  • details relating to the services you require;

  • communications between you and Behind the Box;

  • payment and transaction information; and

  • technical information relating to your use of our website, such as browser, device, IP address and website activity.

Where we provide fulfilment services to a business, we may also receive personal information relating to that business's customers, recipients or other third parties. This may include names, delivery addresses, email addresses, phone numbers, order details and other information reasonably required to prepare and dispatch orders.

2. How we collect personal information

We may collect personal information when you:

  • visit or interact with our website;

  • submit an enquiry or request a quote;

  • communicate with us by email, telephone or another method;

  • engage Behind the Box to provide services;

  • provide information required for packing, fulfilment or delivery; or

  • otherwise provide information to us in connection with our business.

We may also receive information from third parties where necessary to provide our services, including our clients, ecommerce platforms, shipping providers and other service providers.

3. How we use personal information

We may use personal information to:

  • respond to enquiries and quote requests;

  • provide, manage and improve our services;

  • communicate with clients about projects, orders and fulfilment;

  • receive, process, pack and dispatch orders;

  • arrange shipping and delivery;

  • manage accounts, invoices and payments;

  • maintain our business records;

  • operate and improve our website;

  • prevent fraud or misuse of our services;

  • comply with applicable laws and regulatory requirements; and

  • carry out other activities reasonably necessary to operate Behind the Box.

We will only use personal information for the purpose for which it was collected, a related purpose that would reasonably be expected, or where otherwise permitted or required by law.

4. Information provided to us for fulfilment

Where a client provides Behind the Box with personal information about its customers or recipients for the purpose of fulfilment, we use that information only as reasonably necessary to provide the agreed services or as otherwise instructed by the client or required by law.

For example, if a client provides us with a customer's name, address and order details, we may use that information to prepare the customer's order, create or apply shipping documentation and arrange delivery.

Our clients are responsible for ensuring they have the appropriate authority to provide this information to Behind the Box.

5. Sharing personal information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These may include:

  • shipping, courier and postal providers;

  • ecommerce and order-management platforms;

  • website and technology providers;

  • payment processors;

  • accounting and professional service providers;

  • contractors or service providers assisting us with our operations; and

  • government authorities or other parties where disclosure is required or permitted by law.

We do not sell or rent personal information.

6. Shopify and other technology providers

Our website is hosted using Shopify. Shopify may collect and process information relating to visitors to our website in accordance with its own privacy practices.

We may also use third-party applications and services to operate our website, manage enquiries, analyse website performance or provide our services. These providers may process information on our behalf.

Some service providers may store or process information outside Australia.

7. Cookies and website analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and improve our services.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can control or disable cookies through your browser settings, although doing so may affect the functionality of some parts of the website.

8. Marketing communications

Where permitted by law, we may use contact information you have provided to communicate with you about Behind the Box and our services.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

We will continue to send service-related communications where necessary to manage an enquiry, project or client relationship.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or, where necessary, in physical form.

When personal information is no longer reasonably required for the purpose for which it was collected, we may securely destroy or de-identify it, subject to any legal or record-keeping obligations.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing your request.

11. Privacy enquiries and complaints

If you have a question, concern or complaint about how we handle personal information, please contact us using the details below.

We will consider and respond to privacy enquiries and complaints within a reasonable timeframe.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will be published on this website with the date it was last updated.

Contact us

Behind the Box
Burleigh Heads, Queensland, Australia
Email: hello@behindthebox.com.au

For questions about this Privacy Policy or how we handle personal information, please contact us using the email address above.

Ready to hand over packing day?

Your boxes, packed just the way you would.

Behind the Box provides boutique subscription box fulfilment for growing Australian brands. We receive and store your stock, carefully pack each subscription box to your specifications and prepare your orders for dispatch — without losing the thoughtful details that make your brand yours.

You've built the subscription. We'll take care of the boxes.

There comes a point when packing every subscription box yourself stops making sense.

Stock starts taking over your space.

Packing week takes over your calendar.

And as your subscriber base grows, so does the time spent counting stock, folding boxes, adding inserts, printing labels and getting everything out the door.

But handing your brand over to a large fulfilment warehouse can feel like a big leap.

Behind the Box sits comfortably in between.

We're a boutique subscription fulfilment service for growing brands that are ready to get packing out of the spare room, garage or office while keeping the flexibility, presentation and attention to detail their customers have come to expect.

You might be ready to outsource if...

  • Your stock is taking over your home or office.
  • Packing week requires everyone to drop what they're doing.
  • You're spending more time packing than growing.
  • Your subscriber numbers are becoming difficult to manage yourself.
  • You need somewhere to receive and store inventory.
  • You want help, but aren't ready for or wanting a large 3PL warehouse.

Subscription fulfilment, without losing the personal touch.

We store it.

Send us your products, packaging and packing materials and we'll keep everything organised and ready for your next subscription run.

We pack it.

Tissue, inserts, stickers, product placement and finishing touches. We follow your packing specifications so every box feels like your brand.

We send it.

We prepare your subscription orders for dispatch, apply shipping labels and get your boxes on their way to your customers.

We do it again next month.

Your next subscription cycle rolls around and we're ready to do it all again, without packing week taking over your business.

"But what about my packing content for social media?"

We get it. Packing content is super fun and engaging so we also offer a content filming service for those that want it. We can capture short form videos of packing so that you can create reels and posts for your social channels.